orca.floWhatsApp auto reply message examples for UAE businesses
Copy, adjust and paste. Every message below fits the WhatsApp Business app’s away message, greeting message or quick replies, with an English and a Gulf Arabic version. Replace the parts in [brackets] with your own details.
Updated
What makes a good auto reply
- It says when a person will reply: a time, not “soon”.
- It gives one useful next step: your price list, booking link or location.
- It fits in three short lines, because most people read it on a phone.
- It is in both Arabic and English if your customers use both. Put first the language most of them write in.
- It sounds like your shop, not a call centre.
- It never promises what it can’t do, like “we’ll call you in 5 minutes” at 2am.
Away messages: after hours
Away messages: weekends, Ramadan and holidays
Greeting messages (a customer’s first message)
Examples by type of business
Clinics
“Thank you for contacting [Clinic]. To book, send your name, the doctor or service and a time that suits you. For emergencies please call [number].” More for clinics
Salons & spas
“Hi! Send the service and the day you’d like, and we’ll send you the open times and prices.” More for salons
Online stores
“Thanks for your message! Send a photo or the name of the item and your area, and we’ll confirm price, size and delivery.” More for stores
Restaurants & cafés
“Hi! Our menu is here: [link]. For a table, send the day, time and number of guests.” More for restaurants
Real estate
“Thanks for your interest! Are you looking to rent or buy, in which area, and what budget? An agent will follow up.” More for agencies
Home services
“Hi! Send the service, your area and the size of the property (for example a 2-bed apartment), and we’ll send a quote and the next free slot.” More for home services
Gyms & studios
“Hi! Our membership prices and class timetable are here: [link]. Want a free trial? Send the day that suits you.” More for gyms
Tutoring & training
“Thanks for contacting [Centre]. Send your child’s school year and the subject, and we’ll send the timetable and fees.” More for training centres
Car dealers & garages
“Thanks for your message! For a service, send the car model, year and the day you prefer. For sales, tell us which model you’re interested in.” More for car dealers
Travel agencies
“Thanks for getting in touch! Send your destination, dates, number of travellers and budget, and an agent will send you options.” More for travel agencies
Professional services
“Thanks for contacting [Firm]. Tell us briefly what you need and a good time for a call, and a consultant will confirm.” More for firms
Quick replies worth saving
- prices: Our prices are here: [link]. Is there something specific you’d like to know?
- location: We’re at [address], [area]. Map: [link]. Parking: [details].
- payment: We accept [cash, card and payment links]. To pay online, use this link: [link]
- booked: You’re booked for [day] at [time] ✅ If anything changes, just reply here.
The same quick replies in Gulf Arabic
What not to write
- Fake urgency (“only 2 slots left!”) in a message that goes to everyone.
- “We’ll reply in 5 minutes” in a message that also goes out at 2am.
- Long paragraphs. Nobody reads them on a phone.
- A number to call that nobody answers after hours.
- Menus like “reply 1 for prices”. Away and greeting messages can’t act on the reply, so the customer waits anyway.
When fixed messages aren’t enough
An away message tells people you’re closed. It can’t give them a price or a slot. If the same questions arrive every evening, an AI assistant such as OrcaFlo answers them from your own price list in Arabic or English, books the appointment and leaves the unusual ones for your team. See how to set up automatic replies for both routes, or read the guide in Arabic.
Questions
Two or three short lines: who you are, when a person will reply, and one next step such as a price list or booking link.
If your customers use both, write both in the same message and put first the language most of them use. The app sends one fixed text, so it can’t pick the language per customer.
Yes. The app has one away message, so edit its text before the period starts and use Schedule → Custom schedule for the dates, or update your business hours and use Outside of business hours.
An away or greeting message can include a link to it. A quick reply can include a photo or video of your price list, but a person has to send it. An AI assistant can answer with the exact price the customer asked about.
Stop losing customers to slow replies.
Free for 14 days, then from $14.99 a month + 3¢ per message. No setup fee. Let OrcaFlo answer tomorrow’s messages.