orca.floInstagram DM and comment automation for UAE businesses
Short answer
OrcaFlo answers your Instagram DMs within seconds in Gulf Arabic or English, turns comments on posts and reels into private chats, replies to stories and greets people from your click-to-Instagram ads. Instagram sits in one inbox with WhatsApp and Messenger and is included on every plan: From $14.99/month + 2¢ per message, 14-day free trial (October 2026).
Updated
In the UAE, a lot of buying starts on Instagram: someone sees a reel, comments “price?”, and messages two or three other businesses at the same time. The one that answers first, in the customer’s language, usually gets the booking. OrcaFlo connects to your Instagram professional account and answers every DM, comment, story reply and ad click with your own prices and information, then hands the chat to your team when it needs a person.
What you can automate on Instagram
DM replies
Every DM answered within seconds from your prices, services and opening hours, in Gulf Arabic, Modern Standard Arabic or English.
Comment to DM
A reply under the comment and a private message, on every post and reel or only the ones you pick, for every comment or only words like “price”.
Keyword replies
“DM us PRICE” posts get an instant fixed reply, then the assistant carries on. Arabic letter variants like أ/ا and ة/ه still match.
Stories
Keyword rules for story replies, the assistant for the rest, and an optional thank-you when someone mentions you in their story.
Ice breakers
Up to 4 questions new visitors can tap, like “What are your prices?”, with your answer or the assistant’s.
Ad greetings
People who tap a click-to-Instagram ad are greeted about that offer and asked up to 3 of your qualifying questions.
Salons and spas
Clients ask for prices and the next free slot under every before-and-after reel. A comment rule sends the price list in a DM, and the assistant books the appointment from your opening hours or Google Calendar.
Clinics
Patients message after hours about treatments they saw in an ad. The assistant answers from your own information, greets ad clicks about that offer, asks your qualifying questions and books a consultation. Anything clinical goes to your team.
Real estate
Every listing reel gets “available?” and “price?” comments. The assistant replies in DM with the details you gave it, asks budget, area and move-in date, and passes serious buyers and tenants to the right agent.
Online stores
Shoppers comment “link” and “size?” on every drop. A comment rule sends the order link in a DM, and the assistant answers stock, sizes and delivery from your product list. Product cards with photo, price and an order button are coming soon.
Restaurants and cafés
Story replies and DMs ask for the menu, opening hours and a table for Friday. Ice breakers put those questions one tap away, and the assistant answers them all night.
One inbox with WhatsApp and Messenger
Instagram DMs land in the same inbox as WhatsApp, Facebook Messenger, website chat, email and Telegram, with an icon for each channel. The same assistant answers on all of them from the same information, anyone on your team can take over a chat with one tap, and every conversation lands in your CRM board. Offers to a customer list go out on WhatsApp; OrcaFlo doesn’t send broadcasts on Instagram.
OrcaFlo uses Instagram’s official API. You need an Instagram professional account (Business or Creator), which connects with your Instagram login, with no Facebook Page needed. Replies go out within 24 hours of a customer’s last message, and Meta allows one private reply per comment, within 7 days. The details are on the Instagram channel page and in the guide to auto-replying to Instagram comments.
How to start
Start your free trial
14 days with no plan fee, and your first 500 messages free.
Connect Instagram
In Channels, click Connect Instagram and sign in with your professional account. Connect WhatsApp and your Facebook Page too if you use them.
Add your information
Your prices, services, opening hours and common questions, then a comment rule from a template like Price in DM or Book now.
Test it, then let it answer
Chat with your assistant in the panel before customers do, then switch it on. Take over any chat whenever you like.
Price
Instagram is included on every plan and its messages are counted like your other channels. No plan fee for 14 days and your first 500 messages free, then from $14.99 a month + 2¢ per message. No setup fee. Every invoice comes with a payment processing fee, shown as its own line. Cards are charged in UAE dirhams: AED 55.05 a month for Starter (AED 367.25 for Done-for-you), about AED 0.07 per message. See pricing.
Questions
Yes. It replies in the language the customer writes in: Gulf Arabic, Modern Standard Arabic or English, and switches when they do. It understands photos and voice notes too.
Connect your Instagram professional account under Channels, then add a comment rule: every post and reel or only some, optional words like “price”, and a template such as Price in DM. Each commenter gets a reply under the comment and a private message. Step by step: how to auto-reply to Instagram comments.
No. Instagram connects with your Instagram login. You need an Instagram professional account (Business or Creator).
No. OrcaFlo replies to people who comment or message you, within 24 hours of their last message, and doesn’t send broadcasts on Instagram. For offers to a list, use WhatsApp broadcasts.
Yes. Comment rules can cover an ad’s post, and people who tap a click-to-Instagram ad are greeted about that offer and asked up to 3 of your qualifying questions. You can also write a different first message for each ad.
No plan fee for 14 days and your first 500 messages free, then from $14.99 a month + 2¢ per message. No setup fee. Instagram is included on every plan. Cancel by email before the free trial ends and the plan is never charged.
Stop losing customers to slow replies.
No plan fee for 14 days and your first 500 messages free, then from $14.99 a month + 2¢ per message. No setup fee. Let OrcaFlo answer tomorrow’s messages.