orca.floAI Assist: draft, rewrite and summarise
When a person on your team takes over a conversation, AI Assist can draft the reply, polish or translate what they wrote, and summarise the whole conversation in one click.
Updated
Draft a reply
While the bot is paused for a conversation (you have taken over), click Draft reply above the message box. The draft uses the same knowledge base, catalog, prices and free booking slots as your AI assistant, reads the customer’s voice notes, and can look at the photo they just sent. Nothing is sent until you press Send, so edit it freely. Undo puts back what you had.
Rewrite what you wrote
Click Rewrite to make a message friendlier, more formal, shorter or simpler, fix spelling and grammar, or translate it (Arabic, English, Hindi, Urdu, French, Russian).
Your admin can add up to four of your own rewrite instructions in AI Agents & Prompts, for example “Add our Ramadan offer” or “Sign off as Dr. Sara”.
Summarise a conversation
Click Summary at the top of a conversation for a short summary: what the customer wants, what was agreed or booked, and the best next step. Handy when you pick up a chat someone else started.
Draft, Rewrite and Summary run on your business’s AI key, the same as your assistant’s replies, so they count towards your AI usage.
If you don’t see this in your panel yet, email support@orcaflo-panel.com and we’ll switch it on for your business.