AI assistant

Set up a team of AI agents

Instead of one assistant doing everything, you can have a small team: for example a Receptionist who greets, a Sales agent for prices and bookings, and Support for existing customers. They hand a customer over to each other when another one fits better, and the new agent answers straight away.

Updated

Create your agents

1

Open AI Agents & Prompts

In the left menu, open AI Agents & Prompts and click Add an agent. Start from the Receptionist, Sales or Support example.

2

Describe when to hand over

For each agent, say when the team should pass a customer to it, for example “The customer asks about prices or wants to book”.

3

Write what it does

A few sentences about this agent’s job. It is added on top of your main bot prompt, so prices, tone and rules stay in one place.

4

Pick the default

New conversations start with the default agent (the star). Use Turn off to pause an agent without deleting it.

Good to know

Each agent follows your main bot prompt in Bot Settings, so update prices and policies there once.

Customers never see the handover; they just get the right answer.

If you don’t see this in your panel yet, email support@orcaflo-panel.com and we’ll switch it on for your business.